Thank you for choosing Spashal technology. We strive to provide a seamless experience for our users. However, we understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines our guidelines and procedures for refund requests.
Refund Policy:
1. Eligibility for Refunds:
- Customers are eligible for refunds if they meet the following criteria:
- The product received is damaged, defective, or not as described.
- The product is returned within the specified return period, which is typically 2 days from the date of delivery.
- The customer provides valid proof of purchase, such as an order number or invoice.
2. Non-Refundable Items:
- Certain items are not eligible for refunds unless they are found to be damaged or defective upon arrival. These items may include:
- Digital products or services
- Customized or made-to-order items
- Perishable goods
- Items categorized as non-returnable by the seller
3. Refund Process:
- To initiate a refund, customers must contact Spashal Technology Pvt Ltd. customer support team within the specified return period.
- Customers may be required to provide photographic evidence of the issue with the product.
- Once the refund request is approved, customers will be provided with instructions on returning the item.
- Refunds will be processed within 4-5 business days upon receipt and inspection of the returned item.
4. Refund Methods:
- Refunds will be issued in the same method as the original payment. If the payment was made via credit card, the refund will be credited back to the same card. If the payment was made via other methods such as bank transfer or digital wallet, refunds will be issued accordingly.
5. Partial Refunds:
- In some cases, partial refunds may be offered if only part of the order is returned or if the item is returned in a used or damaged condition not caused by the seller.
6. Cancellation Policy:
- Sellers have the right to cancel an order if the item is out of stock, discontinued, or if there are any other unforeseen circumstances. In such cases, customers will be notified, and a full refund will be issued.
7. Dispute Resolution:
- In the event of a dispute between the buyer and seller regarding a refund, the marketplace's dispute resolution team will intervene to resolve the issue impartially.
8. Legal Compliance:
- This refund policy complies with all applicable laws and regulations in India regarding consumer rights and online marketplace transactions.
9. Changes to the Refund Policy:
- The marketplace reserves the right to modify or update this refund policy at any time. Customers will be notified of any changes via email or through a notice on the website.
10. Contact Information:
- For any inquiries or assistance regarding refunds, customers can contact our customer support team at support@spashal.in.
By making a purchase on our marketplace, customers agree to abide by the terms and conditions outlined in this refund policy.
