Frequently asked question

Place a return request in the Orders page. You will get an option to choose refund/replace/exchange as per our return policy.

No,the delivery date you see after the order confirmation is provided is based on factors like your address,the seller's address and the time needed by couriers to process and ship your order. Due to these factors,they do not have the option to change the delivery date and have it reach you earlier. However,you can track your order and its movement easily from our app or website.

Orders for a few items from certain categories like large appliances,furniture and exercise & fitness categories can be delivered at specific time slots by the sellers' partnered courier service providers: You can choose your preferred time slot from the list of available ones while placing your order. For other items,the seller's partnered courier service providers currently do not support delivery at a specific time due to their varying delivery schedules.

ou can modify the existing delivery contact number or add an alternate one with these simple steps: - - Go to Orders - Select the desired 'Order' - Scroll down and go to shipping details tab and tap 'Edit' (Pen) option next to the phone number

The delivery address for your order can be changed depending on its status. Please check Orders > Order Details for the below: Approved/Processing: If this is your order status,then you can change the address through your Flipkart app. Shipped: Only text change in your address will be possible. Pincode cannot be changed at this stage. Delivered: As the item would have already been delivered,the address change will not be possible.

To make sure that you have a smooth and hassle-free experience, the installation is automatically arranged for your product by the seller after the delivery of your product. You will also get an SMS with the exact installation details after delivery. You can also track the installation of your product from the 'Orders' section of your app.

Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.

Split air conditioners: Parts/services covered under standard Installation: a. Copper Pipe with Sleeve - 3Mtr b. POWER CABLE 3 Core - 3Mtr, c. Remote - 1Nos, d. Remote Batteries Parts not covered as part of standard Installation and their respective charges: a. Outdoor unit stand - Rs. 750, b. Extra copper pipes - Rs 750 per meter without sleeves & power cable, c. Drain pipe extension if any. (per meter cost) - Rs. 125, d. Wiring extension from meter to site, (per meter cost) Rs. 86 Services not covered as part of standard installation and chargeable a. Stabilizer required for the installation if available with the technician, f. Plumbing and Masonry Work, g. Powerpoint/MCB fitting and any other electrical work, h. Carpentry work, i. Dismantling/Shifting of Old AC's Masonry, j. Core Cutting Fabrication and Electrical The authorised service engineer will provide a detailed demo that includes a. Usage of the product, b. Explain all the functionality of the product, c. Preventive maintenance action to be taken Televisions: If wall mount is part of the sales package: The wall mount will be provided free of cost and will be available in the product box The installation and demo service will be provided free of cost All additional accessories not part of the the package will be charged separately The authorized service engineer will be providing detailed demo that includes: 1. Physical check of all ports, including power and USB ports 2. Checking also of accessories 3. Understanding your new TV's features with complete demonstration of features and settings 4. Quick run-through on how to operate the TV 5. Preventive maintenance action to be taken If wall mount is not a part of the sales package and needs to be purchased separately: The installation & first demo service will be provided free of cost. All additional accessories not part of the the package will be charged separately. The service engineer will install your new TV, either on wall mount or on table top. The wall mount is not provided free of cost and is chargeable. The cost of wall mount is Rs. 499 (inclusive of applicable taxes) and will be available with service engineer for purchase. The authorised service engineer will be providing detailed demo that includes the following: a. Physical check of all ports, including power and USB ports. b. Checking of accessories c. Understanding your new TV's features with complete demonstration of features and settings d. Quick run-through on how to operate the TV e. Preventive maintenance action to be taken Washing Machine - Front load The installation and demo service will be provided free of cost. All additional accessories not part of the the package will be charged separately. The authorised service engineer will provide detailed demo that includes the following: 1. Usage of the product 2. Explain all the functionality of the product 3. Preventive maintenance action to be taken Washing machine - Top Load The features of the product are presented in the user manual that comes with it. Hence, the manufacturer does not provide on-site installation or demo for the product.

Fees paid for products with sale fee will be refunded if they are cancelled or returned.

In case a product has a sale fee applicable, the details would be available on the product page. You can also view the one-time fee applied to the order on the 'Checkout' page while you complete your order.

It is a nominal fee for select products with great offers and applied only to your first order during a sale event. This fee helps us bring you a wide range of products with great value during a sale event.

If you have successfully applied the offer, you can find it in the 'Orders' section under 'Account'. If you do not see the offer applied, please review the terms and conditions of the offer to determine if it was applicable to your order. Check for the purchase date, total order value, payment method, and any maximum cashback or discount per transaction or card as outlined in the offer.

The warranty on replacement products will be the same as the initial product delivered to you. The invoice you receive with the replacement can be used to claim warranty related services.

The mismatch could be because of the change in warranty terms for the product over time. Rest assured, you will be entitled to the terms listed on the warranty card that was provided to you at the time of purchase.

You can get warranty for your product even without a warranty card. Please use the invoice which will serve as your warranty claim at any authorized service center of the brand.

Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.

Sometimes items have to be sourced by sellers from their international partners. Such items have the tag 'Imported' on the product page and can take at least 10 or more days to be delivered.

It usually costs sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual seller's policy on the product page.

Cash on Delivery is a mode of payment in which you can pay cash at the time of delivery of your order. You can also pay using a credit card/ debit card if the Courier Executive carries a swiping machine.

We take security very seriously at Flipkart. If you have found an issue on Spahal, you can report it to support@spashal.in with the below details: 1. Steps to reproduce the bug/issue 2. Your web browser/mobile browser's name and version 3. Screenshot/screencast (if any).

If you think that your IP right has been infringed by any of our sellers, you can follow the below process. We require that the Intellectual Property right owner or authorized agent provide the following details and email it to Support@spashal.in, Identification or description of the copyrighted work/ trademark that has been infringed. Clear identification or description of where the material that you claim is infringing is located on www.flipkart.com with adequate particulars. Product ID / website links of infringing products (in case of copyright infringement). Flipkart is unable to process requests which do not specify exact product IDs or URLs. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time. Your address, telephone number, and email address. A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law. A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf Brand Name (in case of Trademark infringement) Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)

Product reviews on Flipkart are a great way to help other customers decide what to buy. Here are some tips for writing great product reviews: Have you used this product? - It's always better to review a product you have personally used. Educate your readers - Provide a relevant, unbiased overview of the product. Readers are interested in the pros and cons of the product. Make sure your review stands the test of time, and your review today may be relevant even after years. Be yourself, be informative - Let your personality shine through, but it's equally important to provide facts to back up your opinion. Stay concise - Be creative but also remember to stay on topic. A catchy title will always get attention! - Easy to read, easy on the eyes. A quick edit & spell check will work wonders for your credibility. Also, break reviews into small, easy paragraphs.

The product review section on Flipkart is for you to share your opinion on the product and for other shoppers to have an informed buying decision..

Customer reviews should be relevant to the product in question. The product review section on flipkart.com is for you to share your opinion on the product, and for other customers to research better and have an informed buying decision. Flipkart.com reserves the right to remove reviews that include any of the following: - Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product) - Service feedback, including availability, order or payment related queries. You may use the Contact Us form for such queries - HTML embedded in text references to other retailers - Pricing related comments - Personal information (Phone numbers, postal address, email address and others) - Profane comments. Inflammatory comments. Copyrighted comments - Plagiarised content (Any content found elsewhere on the internet, even if you're the original author) - Promotional content - Reviews by or on behalf of a person or company with a financial interest in the product or a competitors product (Reviews by authors, artists, publishers manufacturers without disclosure) - Reviews written for any form of compensation - Reviews given using fake ids, irrelevant user email ids - Asking for helpful votes - Review in any language other than English (Unless there is a clear connection to the product, like a regional book or a regional music album) - Feedback about errors in the product description

Through GSTIN Invoicing feature customers can enter their business entity details and GSTIN associated with the business entity in order to receive a tax invoice containing these details to claim input tax credit. Please note, this is available on select products for business purchases sold by participating sellers.

Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID. You can also visit My Account › My Orders page to get invoices for your orders.

You can easily send invoices to your email ID from your Flipkart account. To do so, visit My Account › Orders, choose the order for which you'd like the invoice for and click on the 'E-mail Invoice' option.

Here pickup of your old phone will be done 10 days after the delivery of your new phone. This delay is to allow you to transfer your data to the new phone at your convenience. You will have to pay the full price of the new phone and if the pickup of the old product happens, you will get the value after pickup in your preferred mode of payment (Flipkart Gift Vouchers, UPI or bank transfer), depending on the payment mode selected. In case you do not choose any preferred payment mode before pickup happens on order details page, you will get the value in your Flipkart Gift Card account

Yes. You will get an acknowledgement along with your e-bill to your registered email address once your old product is picked up.

Washing Machine - Unplug the washing machine and make sure that the water is drained to keep it ready for pickup. Refrigrator - Unplug the refrigerator and make sure that it is defrosted. Clean the refrigerator and ensure that it does not have water or food items in it. A Flipkart executive will verify your product by powering it on. Television - Unplug the television and have it dismounted from the fixtures to keep it ready for pickup. Mobile - - Ensure all your data is backed up and cleared from your old phone - Remove the memory card - All forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock, etc. needs to be deactivated - iCloud lock (Apple phones) is not removed. - Keep your phone charged to at least 50% to ensure that the pickup executive can conduct all the tests without the battery running out

For Non Mobiles - If the product has any body/functional damage then it may lead to reduction in price value. Example - Body damage, cracks, dents, rust, product not turning ON, Key board/buttons not working, lining on screen, flickering issue, spots, dead pixel, accessories or part missing etc. For Mobiles - If the product has any body/functional damage then it may lead to reduction in price value. Example - Body damage, cracks, dents, rust, product not turning ON, Key board/buttons not working, lining on screen, flickering issue, spots, dead pixel, accessories or part missing, manufacturing box not available etc

Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details

Cancellation fee will be applied or charged only if an eligible order is cancelled after 24 hours of placing. The reason is to compensate for the time and effort incurred in processing the order by the seller. Also, to compensate our logistics partner for incurring a cost when they ship the order, if the order is shipped. Note: Customer can find this information under the order details by logging into his/her Spashal account.

No, a cancelled order can not be reinstated.

No, once an order is placed the specification of the product can not be modified.

The return request may get rejected from the seller during the process of the request validation. For more details, please refer to the communications via SMS/Email you would have received when your return request was rejected or reach out to CS of Spashal

This may be due to: a) Your product being already out of the return policy period b) The product belongs to the no returns category. For more details, kindly check the product policy details on the product page

A greyed-out and disabled 'Cancel' button can mean any one of the following: 1. The item has been delivered already OR 2. The item is non-refundable (e.g. Gift Card)

Your saved cards can be seen when you choose the credit or debit card option to pay for your order. Enter the CVV number of that card (we do not store it) and click on the 'Pay' button. You'll also have to enter the card's 3D Secure password to complete the transaction.

You can get a 3D Secure password by registering your Credit/Debit Card on your bank's website.

The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc. Please enter your pincode on the product page to check if CoD is available at your location. If this option is available for your pincode, you can shop for products up to ₹49,999 using this.

You can choose to pay for your order on Flipkart with any Visa, MasterCard or Maestro Debit Card.

Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorised by the owner of the card. When we're not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.

With Spashal’s credit card EMI option, you can choose to pay in easy installments of 3, 6, 9, 12, 18, or 24 months, with credit cards from the following banks: HDFC Citi ICICI Kotak Axis Induslnd SBI Standard Chartered HSBC *18 & 24 months EMI options are available from select banks only. Please refer to the table below for more details:

No, the refund mode cannot be changed for an order that was paid for using SBI's 'Pre-approved EMI' payment option.

No, the refund for an order placed using the Bajaj Finserv payment mode can only be done to the bank account linked to the Bajaj Finserv EMI Network Card.

Yes, you will get a complete refund to the extent of the EMIs paid (if any) in case the order is cancelled or returned. However, banks may charge some cancellation/refund or pre-closure charges. Please check with your respective bank for their policy for cancellations, refunds, and pre-closures. *Orders for certain items cannot be cancelled after 24 hours of order placement, or returned once delivered. Please check the seller's cancellations & returns policy on the product page for details.

Once the refund has been processed, the bank takes some time to reverse your initial transaction and complete the refund. However, the refund amount can be seen in your account within the time frame provided to you. Please contact your bank with the refund reference/UTR number in case you don't see the refund amount in your account after the specified timeframe.

If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the refund reference (ARN)/UTR number you would have received for an update on the status of your refund.

The different modes of refund available are: Payment mode: Cash on Delivery 1. UPI (Amount less than Rs 1000) - Refund will be processed to the UPI account for which UPI ID has to be shared 2. Gift Card (Amount less than Rs 10000) - Refund will be processed to Gift Card account 3. Bank account (IMPS/NEFT) - Refund will be processed to bank account for which bank details have to be shared Payment mode: Prepaid 1. Back to source - Refund will be processed to the payment mode(Debit/Credit card, NEFT, UPI) used to pay for the order 2. Gift Card (Amount less than Rs 10000) - Refund will be processed to Gift Card account.

Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time. Overall, they make a total of 3 attempts to deliver an order.

Standard Delivery charges and shipping timelines vary based on several factors like the seller, type of the product, price of the product, order value and delivery pin code. Delivery timeline is displayed on the product page. You can choose a delivery pin code on the product page and it will display the list of sellers who cater to that location and the applicable shipping charges.

All orders are shipped by sellers through courier service providers who deliver the packages to your doorstep.

The different order statuses are as mentioned below: Approved: Order you have placed for an item is confirmed by the seller Ready to Ship: Your item is packed and ready for pick up by a courier service provider Dispatched: Your item has been picked up from the seller by the courier service provider and is on its way to a logistic facility Shipped: Your item is on its way to you Out for delivery: A Wish master is out to deliver your order Delivered: Your item has been delivered Return requested: You have created a return request for the item which is pending confirmation from the seller Returned: You have returned the item for refund/replacement/exchange

You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.

Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.

The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an SMS once your shipment is out for delivery.

Orders will be delivered by the date you see on the product page for your location.

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any conce

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

To deactivate your Flipkart account, follow these simple steps after logging in to your account: Steps on the app: 1. Visit 'Edit Profile' section on the 'Account' page 2. Click on 'Deactivate Account' 3. Enter the OTP received and click on 'Confirm Deactivation' Steps on the web: 1) Hover over your name and click on 'My profile' 2) Scroll to the bottom of the page and click 'Deactivate Account' Please note that you'll be logged out of your account and will no longer receive any communication from Flipkart. While your Wishlist and profile will become unavailable, your product reviews and ratings will still be visible.

To change the email ID, log in to your Flipkart account and follow these simple steps: Steps on the app: 1. Go to 'Accounts' 2. Scroll down to 'Edit Profile' 3. Add the new email ID 4. Enter the OTPs received on your old & new email ID 5. Tap 'Save' Steps on the website: 1) Visit 'My profile' 2) In the 'Personal information' section, click the 'edit' button next to the email id option 3) Add the new email ID 4) Enter the OTPs received on your old & new email ID 6) Click 'Save' Please note that you will not be able to update your email ID without access to your old email ID.

Network issues sometimes delay OTP-based SMS. You can regenerate the code by clicking 'Resend Code'. In case that doesn't work, you can try switching your phone off and back on.

To add a new delivery address, follow these simple steps: 1. Log into your Flipkart account 2. Go to My Account › My Addresses 3. Add details of your new address 4. Choose 'Save Changes

Yes, you can use a corporate email ID. However, please ensure that you have updated your current active email address. This will help you to continue using your account in the unlikely event of your account getting deleted or deactivated.

If a wrong code is entered for verification more than a specific number of times, this error message will be seen and for security reasons, your account will be blocked for the next 24 hours. To log in, please try again after 24 hours by entering the correct OTP.

To log into the Flipkart mobile app, update your mobile number from your Flipkart account on our website with these simples steps: 1. Go to My Account › Settings › Update Email/Mobile 2. Add your mobile number 3. Enter the OTP received on your registered mobile number 4. Select 'Save Changes'

Yes, you can use an international number to sign up. This number can only be used for logging in and subscribing to order-related updates and confirmation details.

To make sure that your account details are always secure, verification by OTP (One Time Password) is important. This is a one-time process and you can log into your Flipkart account without any hassles once this is done.

An OTP (One Time Password) or verification code is a password/code used to verify your mobile number or email ID when you log into your Flipkart account for the first time. OTP verification will be also be done in other cases like creating an account, password recovery, and updating email/mobile details.

As the verification step is a one time process, you won't have to do it again once your account is verified.

Yes. To reactivate your Spashal account, simply log in with your registered email ID or mobile number/password combination used before deactivation. Your account data will be fully restored, default subscription settings applied.

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