The refund time period for different modes of payments is
provided below.
Available
refund method |
Refund
Time-frame |
|
FBA
orders (After the return is received by Spashal) |
Seller-Fulfilled
orders (After seller notifies Spashal of receipt of return) |
|
Prepaid
Orders |
||
Spashal
Wallet Balance* |
Up to 4
hours |
|
Credit
Card/ Debit Card |
Up to 5
Working Days |
Up to 5
Working Days |
Net
Banking Account (Credited to Bank Account) |
||
UPI
Linked Bank Account |
Up to 5
Working Days |
|
Pay
on Delivery Orders |
||
NEFT to
Bank Account |
Up to 5
Working Days |
Up to 5
Working Days |
Spashal
Wallet Balance* |
Up to 4
hours |
|
Paper
Cheque |
Up to
10 Working Days |
*Spashal Wallet balance is a sum of all balances associated
with Spashal Gift Cards in your Spashal.in account. Spashal Wallet are issued
by SPASHAL TECHNOLOGY PRIVATE LIMITED under the brand name of Spashal and are
subject to the Spashal Wallet Terms and Conditions.
If the standard time-frame as mentioned in the above table
has expired and you have still not received the refund, please contact your
credit or debit card issuer or your bank for more information. Refunds will not
be processed in cash. Refunds can be processed via paper cheque only in
exceptional cases.
If Credit/Debit card that was used to place the order is no
longer active or is expired, please contact us for assistance.
Note: International customers would need to
reach out to our Customer Service team to get refunds for their purchase. The
refund would be made to the original payment method/instrument used to make the
initial purchase.
For Seller-Fulfilled orders:
Refund for Pay on Delivery Orders:
For Pay on Delivery orders, refunds will be processed either
to your bank account (via National Electronic Funds Transfer (NEFT)) or Spashal
account (as Spashal Wallet balance).
If you wish to receive the Pay on Delivery order's
refund to your bank account, you can update the details of the bank account
from the Returns Centre when you are returning an item.
Note: Refunds cannot be processed to third-party
accounts. The name on your Spashal account should match with the name of the
bank account holder.
Paper cheque clearing
All cheque refunds will be in form of "at par"
Deutsche Bank or Other Bank cheques. All Deutsche Bank or Other Bank cheques
are cleared locally in the following cities:
Noida |
Pune |
If you plan to present the cheque in person in any other
city, ensure that your beneficiary bank sends the cheque for outstation
clearing.
In case you plan to drop your cheque in a clearance box,
please note the following:
Failing to follow the above instructions might result in the
cheque not being processed and a penalty being levied by the bank.
Note: Once a cheque is issued, Spashal will send
you an e-mail with the tracking details of the refund cheque within 4 business
days from the date of refund.
Shipping Cost Refunds
Note: If you incur return shipping charges over
Rs.100 for returning large and heavy items, you can contact us for an
additional refund. For refund of such additional charges, proof of payment,
like a courier receipt needs to be submitted.
Note: The seller will not refund the shipping
cost incurred in case of remorse returns.
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