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Refund policy


The refund time period for different modes of payments is provided below.

Available refund method

Refund Time-frame

FBA orders (After the return is received by Spashal)

Seller-Fulfilled orders (After seller notifies Spashal of receipt of return)

Prepaid Orders

Spashal Wallet Balance*

Up to 4 hours

Credit Card/ Debit Card

Up to 5 Working Days

Up to 5 Working Days

Net Banking Account (Credited to Bank Account)

UPI Linked Bank Account

Up to 5 Working Days

Pay on Delivery Orders

NEFT to Bank Account

Up to 5 Working Days

Up to 5 Working Days

Spashal Wallet Balance*

Up to 4 hours

Paper Cheque

Up to 10 Working Days

 

*Spashal Wallet balance is a sum of all balances associated with Spashal Gift Cards in your Spashal.in account. Spashal Wallet are issued by SPASHAL TECHNOLOGY PRIVATE LIMITED under the brand name of Spashal and are subject to the Spashal Wallet Terms and Conditions.

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.

If Credit/Debit card that was used to place the order is no longer active or is expired, please contact us for assistance.

Note: International customers would need to reach out to our Customer Service team to get refunds for their purchase. The refund would be made to the original payment method/instrument used to make the initial purchase.

For Seller-Fulfilled orders:

  1. For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.
  2. In any case where a refund is required, the seller(s) need to authorise that refund. Spashal.in can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.

Refund for Pay on Delivery Orders:

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Spashal account (as Spashal Wallet balance).

 If you wish to receive the Pay on Delivery order's refund to your bank account, you can update the details of the bank account from the Returns Centre when you are returning an item.

  • To add your bank account through mobile app, go to Orders > Click on the order you want to return > Select Return or Replace items option > Select ‘Refund to your bank account’ > Select ‘Choose a bank account’ > Select ‘Add a new bank account’, and enter your bank account details.
  • To add your bank account through website, to Orders > Click on the order you want to return > Select go to Return or Replacement items option > Select ‘Refund to your bank account’ > Select ‘Choose a bank account’ > Select ‘Add a new bank account’, and enter your bank account details.

Note: Refunds cannot be processed to third-party accounts. The name on your Spashal account should match with the name of the bank account holder.

Paper cheque clearing

All cheque refunds will be in form of "at par" Deutsche Bank or Other Bank cheques. All Deutsche Bank or Other Bank cheques are cleared locally in the following cities:

Noida

Pune

 

If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.

In case you plan to drop your cheque in a clearance box, please note the following:

  • If you are dropping the cheque in a clearance box in any of the above cities, use the box marked Local Cheques.
  • If you are dropping the cheque in a clearance box in any other city, use the box marked Outstation Cheques.

Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.

Note: Once a cheque is issued, Spashal will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.

Shipping Cost Refunds

  1. For Fulfilled by Spashal items, return shipping costs of upto Rs. 100 will be refunded. The cost of gift-wrapping will also be refunded, if any. All such refunds will be issued through cheques.

Note: If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted.

  1. If you're returning a Seller-Fulfilled item, you can request the seller to reimburse the return shipping charges you incurred. In such cases, a seller might ask you to provide the courier receipt.

 

Note: The seller will not refund the shipping cost incurred in case of remorse returns.