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Category
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Returns
Window, Actions Possible and Conditions (if any)
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Furniture
Home:
Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home
Improvement Tools, Household Items)
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10 days
Refund
or Replacement
For products requiring installation, returns shall be eligible only
when such products are installed by the brand's authorized
personnel.
In order to help you resolve issues with your product, we may
troubleshoot your product either through online tools, over the
phone, and/or through an in-person technical visit.
If a defect is determined
within the Returns Window, a
refund/replacement of the same product will be provided at no
additional cost. If no defect is confirmed or the issue is not
diagnosed within 10 days of delivery or Installation wherever
applicable, you will be directed to a brand service centre to
resolve any subsequent issues.
In any case, only one
replacement shall be provided
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Lifestyle:
Watch, T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts &
Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory),
Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags,
Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc...
Lifestyle:
Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc..
Lifestyle:
WinterWear(sweatshirt, jacket, sweater, cardigan, kids_thermal, pullover,
windcheater, track_suit, thermal,shawl, track_top, glove, muffler, scarf,
blazer, uniform_sweatshirt, uniform_blazer, kids_muffler, kids_mitten, shrug,
poncho,uniform_sweater, cap, waistcoat, leg_warmer,
legging,elder_halloween_costume)
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10 days
Refund,
Replacement or Exchange
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Medicine
(Allopathy & Homeopathy)
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2 days
Refund
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Home:
Home Improvement Tools, Household Items, Home décor, Furnishing
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7 days
Refund
or replacement
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Books
(All books)
Sports
Equipments (Racquet, ball, support, gloves, bags etc.)
Exercise
& Fitness Equipments (Home Gym combos, dumbbell etc.)
Auto
Accessories - Car and Bike accessories (helmets, car kit, media players etc.)
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7 days
Replacement only
Free
replacement will be provided within 7 days if the product is delivered in
defective/damaged condition or different from the ordered item.
Please
keep the product intact, with original accessories, user manual and warranty
cards in the original packaging at the time of returning the product.
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Toys
(Remote controlled toys, Learning toys, Stuffed toys etc.)
Stationary
(Pens, Diary notebooks, Calculators etc.)
Musical
Instruments (Microphones & Accessories, Guitars, Violins etc.)
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7 days
Replacement only
Free
replacement will be provided within 7 days if the product is delivered in
defective/damaged condition or different from the ordered item.
Please
keep the product intact, with original accessories, user manual and warranty
cards in the original packaging at the time of returning the product.
Non-Returnable
- All Wind Instruments (Harmonicas, Flutes etc.) This item is non-returnable
due to hygiene and personal wellness.In case these products are delivered in
damaged/defective condition or different from the ordered item, we will
provide a free replacement.
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All
Mobiles (except Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO,
Realme, Samsung phones),
Electronics
- (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson,
HP, Dell, Canon, MI, Dizo Products (Tablets, Laptops, Smart Watches)
All
Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)
Furniture
- Hammock Swing & Stool
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7 days
Replacement
only
In
order to help you resolve issues with your product, we may troubleshoot your
product either through online tools, over the phone, and/or through an
in-person technical visit.
If a
defect is determined within the Returns Window, a replacement of the same
model will be provided at no additional cost. If no defect is confirmed or
the issue is not diagnosed within 7 days of delivery, you will be directed to
a brand service center to resolve any subsequent issues.
In any
case, only one replacement shall be provided.
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Mobile
– Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung
phones
Electronics
- Acer, AMKETTE, Apple/Beats, Bose, Brother, Canon, Compaq, CREATIVE, DELL,
DIZO, Epson, Google, GoPro, GOVO, HP, INFINITY, JBL, Lenovo, LG, Lifelong,
Mi, MOTOROLA, Nothing, OnePlus, OPPO, Panasonic, PHILIPS, Realme, REDMI,
SAMSUNG, Sansui, Seagate, Sonos, SONY, Thomson, Total, Xiaomi products
(Tablets, Laptops, Smart Watches, Headphones, Speakers)
Large
–Vu, LG, Godrej, Haier, IFB, Hindware , Glen, Faber, AGARO, Voltas, BOSCH,
Pureit, PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka Forbes Aquasure from
Aquaguard, Aquaguard, LIVPURE, EUREKA FORBES, Crompton, Hindware Snowcrest,
Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic, ONIDA, CANDY, Llyod,
Voltas Beko, realme, Daikin, CARRIER, Mi, Midea, Whirlpool, Blue Star,
Panasonic, Morphy Richards, iFFALCON, Hisense, TCL, TOSHIBA, Hitachi,
Rockwell, KENT
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7 Days
Service Center Replacement/Repair only
Brand
assistance for device related issues is subject to brand warranty guidelines
and service policies. Please reach out to the nearest brand authorized
service centre for more detail
Please
note that Spashal is an online marketplace and the final decision on
replacement of defective device rests with the seller/brand
For
Samsung, in case of DOA approved by brand, share the certificate of approval
to the Spashal customer support team to process your complaint
Authorized
Service partner Locator for Brands: Check below Section-1
For any
other issues with the product, you may contact Spashal - Spashal’s 24×7
Customer Care
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Furniture,
Large appliances ( Except Vu, LG, Godrej,Haier, IFB, Hindware , Glen, Faber,
AGARO, Voltas, BOSCH, Vu, LG, Godrej, Haier, IFB, Hindware, Glen, Faber,
AGARO, Voltas, BOSCH, Pureit, PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka
Forbes Aquasure from Aquaguard, Aquaguard, LIVPURE, EUREKA FORBES, Crompton,
Hindware Snowcrest, Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic,
ONIDA, CANDY, Llyod, Voltas Beko, realme, Daikin, CARRIER, Mi, Midea,
Whirlpool, Blue Star, Panasonic, Morphy Richards, iFFALCON, Hisense,
TCL,TOSHIBA, Hitachi, Rockwell, KENT )
Rest of
Small Home Appliances - Chimney, Water Purifier, Fan, Geyser only
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10 days
Replacement
only
For
products requiring installation, returns shall be eligible only when such
products are installed by the brand's authorized personnel.
In
order to help you resolve issues with your product, we may troubleshoot your
product either through online tools, over the phone, and/or through an
in-person technical visit.
If a
defect is determined within the Returns Window, a replacement of the same
model will be provided at no additional cost. If no defect is confirmed or
the issue is not diagnosed within 10 days of delivery or Installation
wherever applicable, you will be directed to a brand service centre to
resolve any subsequent issues.
In any
case, only one replacement shall be provided.
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No
Questions Asked
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10 days
Refund
or replacement
This
policy enables easy product return requests for customers through the
Platform, subject to product validations at the time of pick-up and fraud
prevention mechanisms.
This
policy shall be applicable only if the product was bought when this policy
was applicable to the product. If not, the policy provided here shall apply to the order. It is clarified
that a customer may only be able to seek a one-time replacement under this
Policy, subject to the other terms provided herein.
Exceptions
to this policy: Following claims will be covered under the policy
provided here and through
corresponding validation processes
a.
product undelivered
b.
product/accessories missing
c.
wrong product/accessories delivered
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No
Returns categories
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Some
products in the above categories are not returnable due to their nature or
other reasons. For all products, the policy on the product page shall
prevail.
You can
view the complete list of non-returnable products here (Section-2).
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Refurbished
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7 days
Replacement
only
To help
you resolve issues with your product, we may troubleshoot your product either
through online tools, over the phone, and/or through an in-person technical
visit.
If a
defect is determined within the Returns Window, a replacement of the same
model will be provided at no additional cost. If no defect is confirmed or
the issue is not diagnosed within 7 days of delivery, you will be directed to
the warranty partner for resolving any subsequent issues.
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english
